ABOUT

Small on purpose. Strict on process.

ByteHands is an independent smart-hands service run from Kraków by data center hardware engineers. We do the physical IT work for teams that manage their infrastructure from somewhere else.

Why ByteHands exists

Remote teams run most of their infrastructure without ever seeing it. That works until something physical breaks: a drive, a PSU, an optic, a cable nobody labelled.

Operator remote hands are often limited to one building and basic tasks. General IT shops focus on desktops. What is often missing is an engineer who diagnoses before travelling, follows your runbook and proves the work with a report.

That is the whole idea: a named engineer, a written scope, the work done once, and a closure report the same day.

BEHIND BYTEHANDS

ByteHands was founded by a data center hardware engineer who spent years on the other side of the ticket, waiting for someone on site to do the one physical step. It is the service he wanted then: engineers who follow the runbook, says what he saw and proves it with a report.

How we behave

Say what we sawReports describe what we found, including what we didn’t touch.

Stop and callWe never expand a change without your approval.

No inflated promisesWe publish what is ready, what is in pilot and what isn’t offered yet.

IndependentNo commissions from operators or vendors; we stay your engineer.

GOOD QUESTIONS

What you’d ask a small company

What if you’re ill or on holiday?We plan around it. Scheduled work is booked around planned leave, and plan clients hear about leave well in advance. If illness stops a visit, you hear from us before the window starts and we rebook at the first slot you choose. We never send someone you haven’t approved.

Why Kraków and Skawina?The Skawina data center cluster and Kraków’s offices are about 15 km from our base, so most visits need no long drive and the next available slot is realistic.

What if my engineer is busy or away?Another engineer from the team, working under the same rules, takes the job. We tell you the name before anyone arrives, and nobody you haven’t been told about goes on site.

What we are not

Not a call centre: the engineer you brief is the one on site.
Not a reseller of hardware or colocation.
Not a 24/7 NOC: we respond to your alerts, we don’t watch your systems.

Company

ByteHands, Kraków, Poland.

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