HOW WE WORK

Eight steps. Every job. Written down.

The same operating standard sits behind every request, from a single power cycle to a data center move. It is the reason the closure report can be trusted.

01
BEFOREQualifyWe check the site is in our service area and the task is something we do. If it isn’t, we tell you who does.
02
BEFOREScopeTask, asset, window, remote contact, parts and access are confirmed in writing, with the price.
03
BEFOREAuthoriseYou approve the change; the facility authorises access for the named engineer.
04
BEFOREPrepareWe review logs and photos, check the part number, plan the steps and the rollback, and check access the day before.
05
ON SITEExecuteWork done in your window, with your engineer on the line for anything unexpected.
06
ON SITEVerifyThe tests we agreed: LEDs, BMC, link lights, light levels, POST.
07
AFTERAcceptThe closure report goes out the same day. You accept it or raise questions.
08
AFTERInvoiceSingle jobs are invoiced after acceptance, at the agreed price, with escort and parts costs on separate lines. Plans and hour blocks are billed in advance.

The acceptance rule. If something unexpected turns up on site, we stop and call before expanding the change. Extra time is billed only after you approve it.

What we commit to

A reply to every request within four business hours, with scope, availability and price.
A closure report the same day as every visit; audit reports within two business days.
Your runbooks and report templates followed by default.
When we work for a partner, the partner owns the client relationship, always.

Rules on site

Confirm the asset by serial and label before touching anything.
Never expand a change without approval; if something unexpected turns up, stop and call.
Photos only where the facility allows it, and never of other customers’ equipment.
Failed drives stay in a logged, sealed chain of custody until handed to you or your partner.
ESD protection and each facility’s safety rules; no work on power circuits.

WHEN THINGS DON’T GO TO PLAN

What happens if…

Access is refused at the doorWe check access the day before to avoid it. If it still fails, the visit minimum applies and we rebook at the first slot you choose.

The part is wrong or missingWe don’t improvise. We photograph what is there, report it, and rebook when the right part is on site.

The swap doesn’t fix itWe stop and call your engineer before going further. Extra time happens only after you approve it.

We find something else brokenWe note it in the report under open items, ranked by risk, and don’t touch it without your approval.

We’re running lateYou hear from us before the window starts, not after.

AN EXAMPLE JOB

A failed drive, from request to invoice

The on-site times match our sample closure report.

When	What happens
Mon 09:10	You send the request: a failed drive in bay 3, rack B-14, Skawina. The replacement ships to the site.
Mon 11:30	You get the written quote: scope, window, fixed price, and the escort fee at cost.
Mon afternoon	You approve, and add the named engineer to the facility’s access list.
Tue 06:52	Arrival at the facility; access and escort checked.
Tue 07:12	Asset confirmed by serial and label before anything is touched.
Tue 07:21–07:26	Drive replaced; your engineer confirms the RAID rebuild has started.
Tue 07:48	Work done, the failed drive sealed in a numbered bag, site left.
Tue, same day	The closure report arrives: timeline, tests, serials, photos and custody.
After acceptance	You accept the report, or two business days pass without objection, and we invoice.

CLOSURE REPORTS

A report you can forward to your client.

Every visit ends with a closure report the same day; audit reports follow within two business days. It is how you know the work was done, and how your auditor, your client or your vendor knows it too.

Download a sample report (PDF) The full two-page format, with fictional data.

CLOSURE REPORT / BYTEHANDSSAMPLE

Replace failed drive, bay 3

SITE: Colocation, Skawina
RACK: B-14 · U22 · bay 3
WINDOW: Tue 07:00–09:00
ENGINEER: Named engineer
CHECKS: BMC clear · rebuild running
PHOTOS: 4 attached
CUSTODY: Drive sealed, log #0412

✓ ACCEPTED

What’s in it

01IdentificationSite, rack, unit, bay or port; asset tag and serial, confirmed before work started.

02TimelineArrival, start, each step and departure, timestamped.

03Actions and resultsWhat was done, in order, and the result of every test we agreed.

04EvidencePhotos where the facility allows it; light levels, POST or BMC readings where relevant.

05Parts and custodySerials of parts fitted and removed; custody log and seal numbers for failed drives.

06Open itemsAnything we noticed and didn’t touch, ranked by risk, and a one-line conclusion.

Drive chain of custody

Failed drives are logged by serial, sealed in a numbered bag and kept on site until handed to you or your partner, with a signed transfer. When drives are destroyed, the partner’s per-serial certificate is added to the report.

Formats

Our reportA short PDF and email summary, in English or Polish.

Your templateFor partners, your report template and ticket fields are used by default.

Data exportsInventory and port maps as CSV, in your column order if you send one.

Acceptance

The report is accepted when you confirm it, or when there is no objection within two business days. Only then do we invoice the job.

COVERAGE

Based in Kraków. Working across southern Poland.

The core zone is Kraków and the Skawina data center cluster. We plan visits further out, and take work beyond that by arrangement.

Core · Kraków and Skawinanext window

Kraków and the Skawina data center cluster, about 15 km from baseTravel included

B · Up to 40 km1–2 days

Wieliczka, Niepołomice, Zabierzów, AlwerniaTravel fee per visit

C · 40–100 km, incl. Katowice2+ days

Katowice, Gliwice and the rest of Silesia, Tarnów, Bielsko-BiałaPlanned half-day visit

Beyond · Warsaw, other citiesquoted

Warsaw and other cities: ask us, and we say honestly whether we can cover itBy arrangement, case by case

Where the work happens

Colocation data centers in Kraków, Skawina and Katowice, wherever your provider authorises access
Office comms rooms and server rooms across Kraków’s business districts
Branches, shops, warehouses and labs across the region
Industrial site offices in the Kraków region (office IT only; production systems excluded)

Site access

Most data centers need your authorisation before arrival; some charge an escort fee, passed through at cost.
Inductions and access lists are prepared in advance so the visit starts on time.
If access fails on the day, the visit minimum applies; we check access the day before to avoid it.

Beyond southern PolandWarsaw and other cities by arrangement, case by case, while we vet partner engineers. Same process, same report. Ask in your request and we will say honestly whether we can cover it.

What a request needs

The form asks for these. If you don’t know some of them yet, send what you have and we’ll ask.

Company and contact namerequired

Work emailrequiredReplies go here

PhoneoptionalFor urgent questions only

SiterequiredCity and facility or office address

Type of workrequiredSmart or remote hands, office work, install, move, audit, plan, partnership

Preferred windowrequirede.g. “Tue 14 Jan, 07:00–09:00” or “any weekday next week”

Access arranged?optionalYes / No / Not sure

Parts on site?optionalYes / No / Not needed

Remote technical contactoptionalName or team to work with

Task descriptionrequiredAsset, symptoms, part numbers, links to tickets

AttachmentsoptionalPhotos, runbook, rack elevation

Compliance pack

Ready to send before any site access:

Insurance certificate: general and professional liability, including client property in our care
Criminal-record certificate (KRK) and NDA for every engineer who works on your site
Data-processing agreement: ours, or yours
Company registration and VAT details

Before we book

AccessMost data centers need your authorisation before arrival; some charge an escort fee, passed through at cost. We check access the day before.

PartsThe part should be on site with its part number. We can buy small parts on your approval.

Change approvalChanges are approved by you, with a runbook and rollback for anything beyond a hot-swap.

Remote ownerSomeone on your side is reachable during the window.

Get a quote for this job

Describe the task, the site and the window. Written scope and price within four business hours.

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