PARTNERS

Plug us into your dispatch. Your client stays yours.

For MSPs, integrators, field-service networks and maintenance providers who need reliable coverage in southern Poland, without a local office and without risking the client relationship.

Start with a test ticket →

How you dispatch us: Email, your portal or your ticket system
Report: Your template, or ours
On site: Neutral presentation, or in your name
Confirmation: Within 4 business hours

What partners get

A named engineer based in Kraków, who does the work personally
Your process, your ticket system and your report template
Neutral presentation on site, or in your name if you prefer
A written non-solicitation commitment: your clients stay yours
A same-day closure report on every ticket

Commercial terms

Partner rates below list, by volume
Two-hour visit minimum and fixed add-on prices for common tasks
30-day payment terms for established partners
Insurance certificate, NDA, data-processing agreement and company documents in one onboarding pack

Capabilities

Data center hardwareDrives, memory, PSUs, PCIe cards, RAID controllers, chassis swaps

Network and opticsSwitch and firewall swaps, optic swaps with light levels, patching, link troubleshooting

Deployments and movesRack and stack, labelling, migrations, decommissioning with drive chain of custody

OfficesComms rooms, device staging, returns, meeting rooms, cover days

Not offeredPower circuits, fibre splicing and OTDR certification, data destruction (coordinated through partners only)

How onboarding works

01Intro callYour regions, ticket types, volumes and tools.

02Onboarding packCapability sheet, compliance documents, non-solicitation clause.

03Test ticketOne real ticket at partner rates, so you can check the report.

04Live dispatchEmail, your portal or your ticket system, under your process.

Can we start with a test ticket?

Yes, at partner rates, so you can check the report before committing.

Do you work for our competitors too?

Yes, under the same non-solicitation and confidentiality rules for each partner.

How do we dispatch you?

By email, your portal or your ticket system. Each ticket is confirmed in writing before the visit.

Do you offer urgent response?

Yes. Urgent jobs are dispatched the same day where possible by one of our engineers, and the arrival time is confirmed when you call. Rack Care Plus includes an engineer on site within 4 business hours in Kraków and Skawina; other guaranteed response times are agreed per contract.

HONEST TERMS

Capacity and the test ticket

Capacity, honestlyByteHands is a team of engineers. Every one works under the same KRK, NDA and runbook rules, and you always know by name who is coming. We take scheduled, next-window and urgent tickets in southern Poland, and we say no rather than overbook.

The test ticketOne real ticket at partner rates, under your process and report template. No commitment beyond it: if the report doesn’t meet your standard, you don’t send a second.

What we need from youYour runbook or ticket template, the site’s access process, and a contact who is reachable during the window.

PARTNERS

Become a partner

Tell us about your network and the tickets you need covered. We reply within four business hours with the onboarding pack.