ByteHands is your engineer on site in Kraków and southern Poland: at your rack, in your server room or in your office. We diagnose before we travel, work in your window and to your procedure, and send a report with photos the same day.
A small business with no IT person at all? ByteHelp, our sister brand
SOUND FAMILIAR?
SERVICES
Remote Hands when you know exactly what to do, Smart Hands when someone has to diagnose it, Office IT Hands when the site is an office or branch, and AI Hardware Hands for GPU servers and AI devices. Every service has a written scope and a list of exclusions; if we don’t do it, we tell you who does.
Not offered: power circuits · fibre splicing and OTDR certification · certified data destruction (through partners only)
HOW A JOB RUNS
The acceptance rule. If something unexpected turns up on site, we stop and call before expanding the change. Extra time is billed only after you approve it.
WAYS TO START
Four fixed-scope ways to start. Prices are net, plus VAT. Anything else gets a fixed written price.
A failed drive, PSU, optic or switch in Kraków, Skawina or Katowice.
Before a change, or when nobody is sure what’s in the rack.
An office that needs someone every month.
MSPs, integrators and field-service networks.
WHO IT’S FOR
BEHIND BYTEHANDS
ByteHands was founded by a data center hardware engineer who spent years on the other side of the ticket, waiting for someone on site to do the one physical step. It is the service he wanted then: engineers who follow the runbook, says what he saw and proves it with a report.
Site, asset and serial, your window, a remote contact, and whether access and the part are arranged. Scope is confirmed in writing first.
Within four business hours, with scope, availability and a price.
Kraków and the Skawina data centers as standard. Up to 40 km with a travel fee per visit; Katowice and the rest of Silesia as planned half-day visits. Elsewhere, ask and we’ll tell you honestly whether we can cover it.
Scheduled work two or more business days ahead; next window usually within one business day in the core zone; installs five or more days ahead.
Yes. Our engineers go out the same day where possible, care-plan clients first, and the arrival time is confirmed when you call. Rack Care Plus includes an engineer on site within 4 business hours in Kraków and Skawina; other guaranteed response times are agreed per contract.
Scheduled work is booked around planned leave. If illness stops a visit, you hear from us before the window starts and we rebook at the first slot you choose.
Tell us the task, the site and the window. Scope, availability and a price within four business hours.