Questions, answered before you ask.

Site, asset and serial, your window, a remote contact, and whether access and the part are arranged. Scope is confirmed in writing first.

Within four business hours, with scope, availability and a price.

Kraków and the Skawina data centers as standard. Up to 40 km with a travel fee per visit; Katowice and the rest of Silesia as planned half-day visits. Elsewhere, ask and we’ll tell you honestly whether we can cover it.

Scheduled work two or more business days ahead; next window usually within one business day in the core zone; installs five or more days ahead.

Yes. Our engineers go out the same day where possible, care-plan clients first, and the arrival time is confirmed when you call. Rack Care Plus includes an engineer on site within 4 business hours in Kraków and Skawina; other guaranteed response times are agreed per contract.

Scheduled work is booked around planned leave. If illness stops a visit, you hear from us before the window starts and we rebook at the first slot you choose.

Yes. A standard office visit covers the first two hours on site, and small tasks can be grouped into one visit or a care-plan visit.

Yes. We can be their hands in your office: they keep admin rights, we do the physical work.

Your IT team or provider. We do the physical work with them on the line, and never ask for more access than the job needs.

Planned evening or weekend work, yes, at the out-of-hours rate. We don’t offer 24/7 support.

Our sister brand ByteHelp looks after small businesses in Kraków with no IT person: bytehelp.pl.

Most data centers need your authorisation for the named engineer. Escort fees pass through at cost; we check access the day before.

We stop and call your engineer before going beyond the agreed change. Extra time is billed only after you approve it.

We work with the part you ship to the site, or buy small parts on your approval at cost plus 10% handling. We don’t resell hardware.

No. Power circuits and UPS work go to the facility or a licensed (SEP) electrician.

Plans and starting prices are on the pricing page. Everything else depends on the site, the window and parts, so you get a fixed written price before any work starts.

After you accept the closure report, or after two business days without objection. Payment is due in 14 days; the first ad-hoc job is prepaid.

Less than 24 hours before the visit, 50% of the visit minimum. Failed access or missing parts on the day, the visit minimum.

Brief us in English or Polish. Reports come in the language you choose, or in your own template.

Yes: a criminal-record certificate (KRK) and an NDA for anyone who works on your site. Insurance and a data-processing agreement are in place before first site access.

Only where the facility allows it, and never of other customers’ equipment.

For partners, yes, under the same non-solicitation and confidentiality rules for each. Your clients stay yours.

Yes. Neutral presentation, or in your name if you prefer, with your report template.