Services · Hands
From a cable reseat to a full diagnosis. Proven the same day.
Two levels of hands-on work wherever your equipment lives: a data center or colocation, a server room, an office comms cupboard, a branch or an edge site. Remote Hands does exactly what your ticket says. Smart Hands reviews your logs before travelling, decides what to check and when to stop, and keeps your team informed. Either way, the asset is confirmed by serial before anything is touched, and the closure report arrives the same day.
- Routine tasks to your instructions
- Diagnosis before and on site
- Servers, storage, network gear
- Data centers, colo, offices, branches
Sounds familiar
“Something physical has failed and nobody from our team is near it.”
What’s included
PRICES
What a visit costs
Where the equipment is sets the visit rate. Remote Hands and Smart Hands use the same rates; your quote lists the tasks.
| Data center or colocation | Server room, office or branch | |
|---|---|---|
| Visit, first 2 hours on site | from PLN 850 net | from PLN 650 net |
| After the first 2 hours | Billed in 30-minute steps | Billed in 30-minute steps |
| Common swaps and routine tasks | Fixed add-ons inside the visit | Fixed add-ons inside the visit |
| Travel | Included in Kraków and Skawina | Included in Kraków and Skawina |
| Escort fees and parts | At cost, on separate lines | At cost, on separate lines |
Several tasks in one visit share one visit fee: two drives, an optic and a cable reseat cost one visit plus four small add-ons, not four visits.
TWO LEVELS
Remote Hands or Smart Hands?
Same engineer, same process, same report. The difference is who decides what to do.
| Remote HandsYou know exactly what needs doing | Smart HandsDIAGNOSISSomeone has to find out what is wrong | |
|---|---|---|
| Who decides | You: we follow your instruction exactly | Our engineer, with your team informed |
| Typical work | LED checks, power cycles, reseats, console sessions, shipments | Failed drives, PSUs, optics and switches, link faults |
| Before we travel | Instruction and asset confirmed | Logs and photos reviewed, up to 15 minutes included |
| If something unexpected turns up | We stop, describe it and ask | We stop and call before expanding the change |
| Closure report | Same day, with timestamps and photos | Same day, with tests, serials and custody |
| Priced as | The visit rate for the place, plus fixed task add-ons | The same visit rate; diagnosis on site counts as visit time |
- Not sure which you need? Describe the problem; the quote says which level fits.
- Several small tasks in one visit, or on a care plan, cost less than separate visits.
How the job runs
- 01You send the asset, the symptom or the exact instruction, and the window.
- 02We review logs remotely for Smart Hands, or confirm the instruction for Remote Hands, and confirm scope and price in writing.
- 03You authorise the change and site access for our named engineer.
- 04On site: serial check, ESD protection, the work, the tests you agreed.
- 05Anything unexpected: we stop and call before going further.
- 06Closure report the same day; you accept it, then we invoice.
What you get
- Closure report with serials, ports, light levels or POST results, photos where allowed
- Failed-part custody log, RMA label and tracking where relevant
- Open items and a one-line conclusion your team can forward
- Shipment logs with serials and tracking
What we need from you
- Access authorised for the named engineer, escort arranged if the site requires it
- Replacement part on site, with the part number
- Change approved, with a rollback plan for anything beyond a hot-swap
- A remote owner reachable during the window
How it’s priced
A visit covers the first two hours on site, then time in 30-minute steps: the specialist rate in data centers, the standard rate in server rooms and offices. Routine tasks and common swaps, such as a drive, PSU or optic, are fixed add-ons inside the visit, so several small tasks in one visit cost less. Escort fees and parts pass through at cost, on separate invoice lines.
Data center visit from PLN 850 net, first 2 hours on site
Exact figures come with your written quote.
Best for
- Hosting, cloud and SaaS teams with racks in Kraków, Skawina or Katowice
- Companies with server rooms or edge sites and no engineer nearby
- Partners dispatching routine tickets or diagnostic work
Not included
| NOT INCLUDED | WHO DOES IT |
|---|---|
| OS and application administration beyond console handover | Your team or MSP |
| Work on power circuits or UPS | The facility or a licensed (SEP) electrician |
| Fibre splicing, OTDR certification, new cabling runs | A fibre or cabling contractor |
| Certified data destruction | Coordinated through a certified destruction partner |
Questions
Which level do I need, Remote or Smart Hands?
If you know exactly what has to be done, Remote Hands: we follow your instruction to the letter. If someone has to work out what is wrong, Smart Hands: the engineer decides what to check, what to swap and when to stop, with your team informed. Not sure? Describe the problem and the quote says which level fits.
What if the task turns out to need more than the instruction?
We stop, tell you what we see and ask. If you want us to diagnose, the job continues as Smart Hands at the agreed rate.
Can you do several small tasks in one visit?
Yes, and that’s the cheapest way. On a care plan, small tasks queue for the next visit.
Can you supply the part?
We work with the part you ship to the site. On request we buy small parts on your approval, at cost plus 10% handling, with the supplier’s invoice attached.
What if the swap doesn’t fix it?
We stop and call your engineer before going beyond the agreed change. Extra time is billed only after you approve it.
Get a quote for this job
Describe the task, the site and the window. Written scope and price within four business hours.