SERVICES

Physical IT work, scoped in writing.

Tell us what’s wrong and where. We send one named engineer at a time you agree, with the scope and price in writing first. Every service has a written scope and a list of exclusions.

How we work

HandsDay-to-day work on site

Lead serviceSmart and Remote Hands

“Something physical has failed and nobody from our team is near it.”

Routine tasks to your instructions
Diagnosis before and on site
Servers, storage, network gear
Data centers, colo, offices, branches

Smart and Remote Hands

Branches · shops · labsOffice IT Hands

“A branch with no IT person and a device that has to be swapped.”

Comms rooms and server rooms
Branches, shops, warehouses
Device staging and swaps
Meeting rooms and printers

Office IT Hands

GPU servers · AI boxes · edgeAI Hardware Hands

“Our AI runs on our own GPUs, and nobody from the team is near them.”

GPU servers racked and cabled
GPU, power supply and drive swaps
AI workstations and edge boxes
Power, heat and airflow checked

AI Hardware Hands

ProjectsInstalls, moves, exits and audits

Rack and StackNew hardware installed, cabled and documented to your plan.Migrations and DecommissioningMoves planned in waves, and exits with every drive accounted for.Audit and DocumentationSerials, labels, photos and port maps against your records.

ExtrasPilot and advisory

Hardware TriagePILOTRemote diagnosis and RMA handling before anyone travels.Colocation OnboardingChoose a facility in southern Poland and land the first racks.

WHERE TO START

Which service do I need?

Find your situation. Still not sure? Describe the problem in your own words; the quote says which service fits.

Your situation	Start here
Something in a data center or server room has failed, and your team is somewhere else	Smart and Remote Hands
Your office or branch has an IT provider, but nobody local for the physical work	Office IT Hands
Your AI runs on your own GPU servers or AI devices, and someone has to work on the hardware	AI Hardware Hands
Your business has no IT person or provider at all	ByteHelp, our sister brand
New hardware is arriving and has to be installed	Rack and Stack
Equipment has to move to another room or facility, or be retired	Migrations and Decommissioning
You don’t know exactly what is in the rack or the comms room	Audit and Documentation

What we don’t do, and who does

NOT INCLUDED	WHO DOES IT
Work on power circuits or UPS	The facility or a licensed (SEP) electrician
Fibre splicing, OTDR certification, new structured cabling	A fibre or cabling contractor
Certified data destruction and e-waste	A certified destruction partner and a registered recycler (we coordinate)
Server, cloud and application administration	Your team or MSP (small businesses with no IT: ByteHelp, our sister brand)
24/7 monitoring of your systems	Not offered: we respond to your alerts and tickets, we don’t watch your systems

Get a quote for this job

Describe the task, the site and the window. Written scope and price within four business hours.

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