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ByteHandsSMART HANDS

Services · Extras

Find the failed part before anyone travels.

A remote hardware desk, in pilot: we read your BMC and switch logs, name the failed part, open the vendor case and supervise whoever does the swap, anywhere in Europe. Business hours only while the pilot runs.

  • Read-only log review
  • A named failed part
  • Vendor RMA handled
  • Local hands supervised
Pricing
PILOTPilot

Sounds familiar

“Alerts fire, but nobody can say which part has failed.”

Alerts fire, but nobody can say which part has failed.
The vendor wants logs and a diagnosis before shipping a part.
Someone travels to site, and it turns out the part was the wrong one.

What’s included

Alert intakeFrom your monitoring, or a read-only view of BMC, iDRAC, iLO, IPMI and switch logs.
TriageA named failed part and a recommendation with the part number.
Vendor casesRMA opened with your vendor, parts tracked to site, case closed with serials.
SupervisionWe brief and supervise the local hands doing the swap: ours, or yours.

PILOT TERMS

How the pilot works

A few clients at a timeWe take on a small number of teams, so every ticket gets proper attention.
Business hoursMonday to Friday, 08:00–17:00. Not a 24/7 desk.
Billed per hour or per ticketYour quote says which applies. A managed desk for a whole fleet is billed per server per month.
Read-only accessAccounts you create and can revoke at any time, through your VPN or jump host, with a data-processing agreement where logs hold personal data.

Diagnosis works for servers anywhere in Europe. The swap is done by us in southern Poland, or by your local hands elsewhere, with us supervising.

How the job runs

  1. 01Alert or ticket received with read-only access to logs.
  2. 02Triage within business hours; recommendation with part number.
  3. 03RMA opened; swap scheduled with local hands.
  4. 04Fix verified; ticket closed with timeline and serials.

What you get

  • Triage note per ticket
  • RMA record
  • Monthly fleet report: faults by type, time to diagnosis, repeat failures

What we need from you

  • Read-only access through VPN or a jump host
  • Vendor contracts and serials
  • Named contacts and a data-processing agreement where needed

How it’s priced

Billed per hour or per ticket during the pilot; a managed desk is billed per server per month, business hours only.

Exact figures come with your written quote.

Best for

  • Hosting and cloud teams with 50–500 servers and no dedicated hardware engineer
  • Partners who want a diagnosis before dispatch
Who it’s for: Companies with racks in southern Poland

Not included

NOT INCLUDEDWHO DOES IT
Changes on your systemsYour team; we stay read-only
24/7 NOC promisesNot offered

Questions

What does “pilot” mean?

It runs with a small number of clients, in business hours, before it becomes a standard service. Ask us first and we’ll tell you honestly if it fits.

Do you need admin access?

No. Read-only access to hardware logs is enough; changes stay with your team.

Related services

Lead serviceSmart and Remote HandsHands on your hardware: to your exact instructions, or with diagnosis.→Best first jobAudit and DocumentationSerials, labels, photos and port maps against your records.→IndependentColocation OnboardingChoose a facility in southern Poland and land the first racks.→

Apply for the pilot

Describe the task, the site and the window. Written scope and price within four business hours.

[email protected]

Send request

Task, site and window. We reply with scope, availability and a written price within four business hours.